When it comes to offering quality guest service, one problem casino employees encounter is lack of preparation.
The following service tip on preparation is provided by a guest service consulting firm to the gaming industry, and its Web site CasinoCustomerService..
When it comes to helping guests have a better experience, one of the problems gaming employees run into is their own lack of preparation. They havent thought about the different wants, needs and desires of their guests at any given moment. They havent put any real thought into making sure that each guest has a great experience. You need to be prepared. That may mean showing up for work 15 minutes early so youre ready when your shift starts. Study the restaurants menu, familiarize yourself with that days specials and be aware of new shows or promotions. Being prepared leads to great service.